Question 1

What does Webzynix do?

Accepted Answer

Webzynix is a Bangalore-based software company. We build custom web and mobile applications, AI-powered tools, and operate a suite of industry SaaS products — including HRMS, billing, school ERP, clinic management, real estate CRM, and more. You can hire us for bespoke projects or subscribe to a ready-made product.

Question 2

Where is Webzynix located?

Accepted Answer

Our office is at Om Chambers, 648/A, 4th Floor, Binnamangala 1st Stage, Indiranagar, Bangalore – 560038. We work with clients across India and internationally — most engagements are remote-friendly with scheduled on-site visits when needed.

Question 3

How can I get in touch?

Accepted Answer

Email hello@webzynix.com, call +91 8897277476, or message us on WhatsApp from any page. For project inquiries, use the contact form at webzynix.com/contact — we typically respond within one business day with a preliminary assessment.

Question 4

Which industries do you serve?

Accepted Answer

We have delivered solutions for real estate, healthcare, education, hospitality, e-commerce, logistics, finance, HR, construction, travel, legal, CA firms, fitness, beauty, automotive, and SaaS startups. See our Industries page for sector-specific examples, or ask us about your niche.

Question 5

Will you sign an NDA before we share project details?

Accepted Answer

Yes. We routinely sign mutual NDAs before discovery calls when clients require it. Your business logic, data models, and proprietary workflows stay confidential throughout the engagement and after handover.

Question 6

Should I choose custom development or a Webzynix product?

Accepted Answer

If your workflows closely match one of our SaaS products (e.g. HRMS, SchoolSync, ClinicIQ), subscribing is faster and more cost-effective. Choose custom development when you need unique integrations, branding, regulatory workflows, or features not in our catalog. We can also extend a product with custom modules — many clients do both.

Question 7

What development services do you offer?

Accepted Answer

Website and web app development (React, Next.js), SaaS platforms, mobile apps (Flutter, React Native), UI/UX design, CRM/ERP systems, admin dashboards, e-commerce, API integrations, cloud & DevOps, AI/ML solutions, QA/testing, and dedicated team augmentation. Full list: webzynix.com/services.

Question 8

Do you build AI and automation solutions?

Accepted Answer

Yes. We build chatbots (including our SmartChat product on WhatsApp), RAG knowledge bases, document automation, predictive analytics, and workflow automation — integrated into your existing stack. We focus on AI that delivers measurable ROI, not experiments without a business case.

Question 9

What technologies do you use?

Accepted Answer

Our core stack includes React, TypeScript, Node.js, Python, Flutter, PostgreSQL, MongoDB, AWS, Docker, and modern CI/CD. We select tools per project requirements — see webzynix.com/technologies for our full stack and proficiency levels.

Question 10

Can agencies or startups resell your software?

Accepted Answer

Yes. Several products support white-label and partner pricing. If you are an agency, SI, or startup building for end clients, contact us about reseller terms, branded deployments, and revenue-share models.

Question 11

Can you integrate with our existing ERP, CRM, or legacy systems?

Accepted Answer

Absolutely. We design APIs and middleware to connect with Tally, Zoho, Salesforce, payment gateways, WhatsApp Business API, government portals, and custom legacy databases — without disrupting day-to-day operations.

Question 12

How many SaaS products does Webzynix offer?

Accepted Answer

We offer 14+ industry-ready products including ZynixServe (restaurant QR menu & POS), SmartBook (finance & GST billing), HRMS, SmartChat (AI chatbot), SchoolSync, ClinicIQ, PropNest, GymFlow, SalonSoft, EventNest, StitchTrack, AutoGarage, PGConnect, and TransportIQ. Browse all at webzynix.com/products.

Question 13

Can I try a product before buying?

Accepted Answer

Yes. Most products offer a live demo or guided trial. Request a demo from any product page or contact us — we will set up a sandbox with sample data relevant to your business type.

Question 14

Can SaaS products be customized for my business?

Accepted Answer

Starter and Growth plans cover standard configuration (branding, fields, workflows). Deeper customization — custom modules, integrations, or on-premise deployment — is available on Enterprise plans or as a separate development engagement.

Question 15

Do you help migrate data from Excel, Tally, or another system?

Accepted Answer

Yes. Our onboarding team assists with data import from spreadsheets, Tally, legacy software, or competitor platforms. Migration scope and timeline depend on data volume and cleanliness — we provide a checklist during onboarding.

Question 16

Do your products support multiple branches or locations?

Accepted Answer

Most products support multi-branch, multi-user, and role-based access on Pro and Enterprise tiers. Chain/franchise dashboards with central reporting are available for GymFlow, SalonSoft, SchoolSync, ClinicIQ, and others — check the product page or ask us.

Question 17

How does SmartChat work with WhatsApp?

Accepted Answer

SmartChat connects to the official WhatsApp Business API (Meta). You build flows in a no-code builder, train the AI on your FAQs and documents, and deploy on WhatsApp plus your website. It handles lead capture, appointments, broadcasts, and human handoff — no coding required.

Question 18

How is pricing structured?

Accepted Answer

SaaS products are billed monthly or annually (annual plans often include a discount). Custom projects are quoted fixed-scope, time-and-materials, or retainer — after a discovery call. Enterprise and multi-branch deals are custom-quoted.

Question 19

Do you provide GST-compliant invoices?

Accepted Answer

Yes. Webzynix is GST-registered (GSTIN: 29KUOPS1216N1ZP). All invoices include GST as applicable. Indian businesses can claim input tax credit per their CA's advice.

Question 20

What payment methods do you accept?

Accepted Answer

We accept bank transfer (NEFT/RTGS/IMPS), UPI, and Razorpay for subscriptions. For custom projects, milestone-based invoicing is standard — typically 30–40% advance, progress payments, and final on UAT sign-off.

Question 21

Is there a discount for existing Webzynix service clients?

Accepted Answer

Yes. Clients who have engaged us for custom development or ongoing services may qualify for preferred pricing on SaaS products (e.g. HRMS Webzynix Client plan). Mention your existing relationship when requesting a quote.

Question 22

Are there any hidden fees?

Accepted Answer

Product pricing on our website lists what's included per tier. Third-party costs (payment gateway fees, SMS/WhatsApp API usage, domain/hosting if we manage it) are disclosed upfront. Custom projects receive a written scope with explicit inclusions and exclusions.

Question 23

How long does a typical project take?

Accepted Answer

A marketing website: 2–4 weeks. MVP web app: 6–12 weeks. Full SaaS or ERP: 3–6+ months depending on scope. We share a phased roadmap after discovery with milestones you can track in staging.

Question 24

What engagement models do you offer?

Accepted Answer

Fixed-price projects (defined scope), dedicated team / retainer (ongoing capacity), and staff augmentation (embed our engineers in your team). We recommend the model that best matches your clarity of requirements and budget flexibility.

Question 25

What happens after I submit a project inquiry?

Accepted Answer

We review your brief within 24 hours, schedule a discovery call if it's a fit, and share a high-level approach, timeline estimate, and ballpark budget. Detailed proposals follow once requirements are documented — no obligation until you approve.

Question 26

How will I stay updated during development?

Accepted Answer

You get a dedicated point of contact, sprint demos (usually weekly or bi-weekly), access to staging environments, and a shared task board. Slack, WhatsApp, or email — we adapt to your team's preference.

Question 27

Who owns the source code after delivery?

Accepted Answer

For custom projects, you own the IP and source code upon final payment unless otherwise agreed. SaaS subscriptions grant a license to use the platform; Enterprise clients may negotiate source escrow or dedicated deployment.

Question 28

What support hours do you provide?

Accepted Answer

Standard support: business hours (IST), Monday–Saturday. Growth and Enterprise plans include priority response SLAs. Critical production issues for managed clients can include 24×7 on-call — defined in your support agreement.

Question 29

Do you provide onboarding and training?

Accepted Answer

Yes. Every SaaS subscription includes guided onboarding. We train admins and end users via video calls, documentation, and short Loom walkthroughs. Custom projects include handover sessions and optional hypercare (2–4 weeks post-launch).

Question 30

Do you offer ongoing maintenance and hosting?

Accepted Answer

Yes. We manage cloud hosting, security patches, backups, monitoring, and feature updates on monthly retainers. Many clients who built with us continue on a managed plan so they can focus on business, not servers.

Question 31

How are bugs handled after launch?

Accepted Answer

Defects in delivered scope are fixed at no charge during the warranty period (typically 30–90 days for custom work). SaaS bugs are addressed per your plan's SLA. Enhancement requests are scoped separately.

Question 32

How do you protect client data?

Accepted Answer

We use encrypted connections (TLS), role-based access control, audit logs, regular backups, and secure cloud infrastructure (AWS and equivalents). Sensitive credentials are stored in secrets managers, not in code repositories.

Question 33

Where is data hosted?

Accepted Answer

Primary hosting is on reputable cloud providers with data centres in India or regions you specify. Enterprise clients can request dedicated instances or VPC isolation. We discuss residency requirements during architecture planning.

Question 34

Are your products compliant with Indian regulations?

Accepted Answer

Our finance and HR products support GST, TDS, PF, ESI, and related Indian compliance workflows. Healthcare products follow privacy best practices aligned with clinical data handling. Specific certifications (ISO, HIPAA-style controls) are available for Enterprise engagements.

Question 35

What about backups and disaster recovery?

Accepted Answer

Production systems use automated daily backups with point-in-time recovery options on managed plans. We document recovery procedures and test restores periodically for mission-critical deployments.

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